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FREQUENTLY ASKED QUESTIONS

Effortless Hawaii has a dedicated and secure cloud server that stores your files, information, programs, and desktop in our secure data center. Back ups are done on a regular basis for disaster recovery purposes. Should you lose your files for any reason, Effortless Hawaii can restore your virtual desktop and files from up to five days prior in 6 hour snap back intervals.

Absolutely! We'll spin up demo desktops all day for anyone who'd like to try it. They're good for 21 days. More than ample time for you to experience why VDI is the future.

Most USB peripherals that are supported in Windows will be supported in Effortless Hawaii's Virtual Desktop. Administrators can control the types of peripherals that can be accessed within the virtual desktop by implementing policies that make the most sense for their organization and user community.

Effortless Hawaii Desktops serve the needs of many businesses across all segments including financial, insurance, professional services, legal, construction, manufacturing, healthcare, government, and many more industries. While there are certain industries who have been early adopters to the VDI model, the Effortless Hawaii Virtual Desktop meets the IT requirements of all scopes of nearly any industry.

No, Effortless Hawaii is not an all or nothing proposition. While the most common deployment, simply due to proximity, is to bring both desktops and line of business applications within the Effortless Hawaii Cloud environment, businesses can select just the users for whom it makes the most sense, (such as remote users, employees in satellite offices, users with older PCs) and hybrid deployment models are all supported.

Yes. If you are on a Mac and logged into your virtual desktop, you can use Windows-specific applications on your Mac.

Microsoft Office is included with your virtual desktop however, you have access to install any programs that you have a subscription or license for.

Virtual desktop infrastructure (VDI) is the practice of hosting a desktop operating system within a virtual machine (VM) running on a centralized server. VDI is a variation on the client/server computing model, sometimes referred to as server-based computing. The term was coined by VMware Inc.

Desktop as a Service (DaaS) is a cloud service in which the back-end of a virtual desktop infrastructure (VDI) is hosted by a cloud service provider.

The recovery time objective (RTO) is the targeted duration of time and a service level within which a business process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity.

The recovery point objective (RPO) is the age of files that must be recovered from backup storage for normal operations to resume if a computer, system, or network goes down as a result of a hardware, program, or communications failure. The RPO is expressed backward in time (that is, into the past) from the instant at which the failure occurs, and can be specified in seconds, minutes, hours, or days. It an important consideration in disaster recovery planning (DRP).

The technology is fairly new, so we have not tested it extensively, but early reviews say that the Dell Wyse Cloud Connect Stick works well. It has a built in Client to connect to VMWare View Desktops such as the ones Effortless Hawaii uses.

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